Effective September 26, 2026 (version 2026-10-03). This policy explains what Lifetime Home Services LLC (“Lifetime”, “we”, “us”) collects when you visit lifetimehomeservices.com, call us, text us or ask us for a quote, and what we do with it.
The short version
- We collect what you give us (your name, phone, email, address and what you need) so we can answer you, quote and do the work.
- We do not sell your personal information.
- We never share your mobile number or your texting consent with anyone for their own marketing.
- Advertising cookies from Google and Meta load only if you click Accept on our cookie notice. If your browser sends a Global Privacy Control signal, they never load.
- You can ask us what we hold about you, to correct it or to delete it.
What we collect
What you tell us. When you fill in a form, call, text or email us: your name, phone number, email, home address or ZIP code, the service you are interested in, your message, and your answer to whether we may text you. When you choose Yes or No on texting, we also record the date and time, the page, your internet (IP) address and the exact wording you agreed to, so we can prove what you chose.
Phone calls and texts. Calls to and from Lifetime may be recorded for quality and training; you hear a notice at the start of the call. We keep voicemails, call recordings, call details (numbers, times, length) and the text messages you exchange with us.
When we work for you. Details of your home and the job (photos, measurements, test results, estimates, signed documents, invoices and payments). Card payments are handled by our payment processor; we do not keep full card numbers.
When you browse the site. Your browser type, device, the pages you visit, the site that sent you here and your IP address, recorded by our web host and security service to run and protect the site. If you click Accept on the cookie notice, Google and Meta also collect browsing information; see Cookies for the full list.
How we use it
- To answer your request, schedule visits, quote, do the work, invoice and support warranties.
- To send you service messages about your request or job (by phone, text or email).
- To send offers and seasonal reminders — by text only if you chose “Yes, text me”, and by email with an unsubscribe link in every message.
- To measure and improve our website and advertising (only with your cookie consent).
- To train our team, keep records and meet legal, tax and licensing duties.
Who we share it with
We share information only with companies that help us run the business, under contract, and only for that purpose. They include, for example:
- Our own customer and job system, hosted by our database and cloud providers (such as Supabase and Cloudflare).
- Our accounting system (such as QuickBooks), which holds invoices and payments.
- Design software used to plan custom closets and storage (such as ClosetPro), which holds the design and the customer’s project details.
- Our website host (Cloudways) and security service (Cloudflare).
- Our phone and texting provider (such as SignalWire), our email provider (such as Brevo), and services that transcribe voicemails and call recordings into text.
- Our e-signature provider (Zoho Sign), when you sign an estimate or contract.
- Google and Meta, for website measurement and advertising, only if you accept cookies.
- Financing partners such as GreenSky, only if you choose to apply for financing (you apply directly with them).
- Product partners such as Hunter Douglas, when your project uses their products and they need the details to fill the order or honor a warranty or rebate.
- Government agencies, when the law requires it (for example where a state radon program requires reports), and anyone else when required by law or to protect our rights.
Text messaging. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our SMS Terms.
We do not sell or share your information for money
We do not sell personal information, and we have never done so. Some state laws call the use of advertising cookies for ads on other websites “sharing”. You control that: advertising cookies load only after you click Accept, you can change your choice any time under Cookie settings at the bottom of every page, and a Global Privacy Control signal from your browser is treated as “do not share”. We do not respond to the older “Do Not Track” browser signal, because it has no agreed meaning; we do honor Global Privacy Control.
Your choices and rights
- Ask what personal information we hold about you and get a copy.
- Ask us to correct it or delete it (we may need to keep some records, such as invoices and signed contracts, for legal and tax reasons, and we will tell you if so).
- Stop texts at any time by replying STOP; stop marketing email with the unsubscribe link.
- Change your cookie choice with Cookie settings in the footer.
Some states (including California, Colorado and Minnesota) give their residents these rights by law. We honor them for everyone, wherever you live. To ask, contact us below; we will confirm your request is really from you before acting on it, and we will not treat you differently for asking.
How long we take. We answer within 45 days. If we need more time, we will tell you why within those 45 days.
Asking for someone else. You may have someone else ask on your behalf, such as a family member or a lawyer. We will ask for proof that they are allowed to act for you, and we may confirm the request with you directly.
If we say no. If we turn down your request, you may appeal. Reply to our answer, or contact us below with “Privacy appeal” in the subject line, and a manager who did not make the first decision will review it and answer within 45 days. If you are still not satisfied, you may contact your state attorney general.
How long we keep it
We keep customer and job records for as long as we need them to serve you, support warranties and meet legal, tax and licensing requirements. We keep other information, such as call recordings and website data, only as long as it is useful for the purposes above, and then delete it.
Keeping it safe
We use reasonable safeguards: encrypted connections, access limited to the staff who need it, and providers with strong security practices. No system is perfectly secure, so we cannot promise that information will never be exposed; if it is, we will tell you as the law requires.
Children
Our website and services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Other websites
Links to other websites (for example a financing application or a manufacturer’s site) are governed by those companies’ own privacy policies.
Changes to this policy
When we change this policy we will post the new version here with a new effective date. Earlier versions are available on request.
Contact us
Questions or requests about your privacy:
- Email: [email protected]
- Phone: (888) 437-5772
- Mail: Lifetime Home Services LLC, 3485 N 124th St, Brookfield, WI 53005